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Terms and Conditions

Terms & Conditions


  1. Definitions

In these terms and conditions the following terms shall have the following meanings:-

‘We, Us, Our’ – Lotus Atelier

‘You, Your’ – The Customer/Consumer

‘Contract’ – A contract for the sale of Goods by us to you.

‘Goods’ – Any Goods forming the subject of a Contract including parts of, or materials incorporated in, as described on this Website.

‘Website’ – Our Website, the address of which is:


  1. Contact Details

Our contact address and details are:- 16 Sanderling Way, Greenhithe, Kent, UK DA9 9RJ

Email address:, Phone number: +44 (0) 7857912226


  1. Price

3.1 The Price of the Goods is set out on the Website and the confirmation of order. The price is in Great British Pounds Sterling and includes all taxes or other duties due, including Value Added Tax, charged at the rate or rates applicable at the date of confirmation of order.

3.2 Customers ordering internationally are liable for their own tax costs.

3.3 Delivery charges are not included in the price of the Goods.


  1. Payment

Payment is accepted by credit or debit card only. Cash, credit and debit card are accepted in store.


  1. Delivery

7.1 Once your order has been confirmed by us and payment completed, your Goods will be dispatched to you as soon as possible. In any event, delivery will take place within 30 days, commencing on the day after you have forwarded your order. If for whatever reason the Goods which you have ordered are not available, we will inform you as soon as possible and will provide a full refund of any money paid by you within the same 30-day period.

7.2 Delivery of Goods will be worldwide, however, the Company reserves the right to refuse, at its discretion, to deliver to certain countries. Delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, we will contact you to make an alternative arrangement for delivery.


  1. Claims

9.1 You should examine the Goods upon your receipt of them. If the Goods are faulty or damaged you must notify us by phone (+44 (0) 7857912226) or email (, within 14 working days of your receipt of the Goods. We will then, as appropriate, refund, repair and return the Goods to you or deliver replacement Goods to you.


  1. Extent of Liability

10.1 We make every effort to ensure that goods advertised for sale on the Website are described accurately. However, the descriptions of goods on the Website do not form part of the contract between you and us. They are designed to represent a general idea of the Goods. You should ensure that the Goods which you are purchasing from us are suitable for your intended purpose. We do not give any warranty that the Goods, which you purchase from us, are suitable for your intended purpose.

10.2 We will not be liable to you for any loss or damage which you suffer as a result of any breach by us of this contract, including, but not limited to, consequential loss to you and/or loss or damage to the property of third parties. In any event our liability to you arising directly from our negligence will not exceed the invoice value of the Goods.  This clause does not affect your statutory rights.

10.3 We make every effort to ensure that this Website is free from viruses or defects. However, we cannot guarantee that your use of this Website or any website accessible through it will not cause damage to your computer. It is your responsibility to provide adequate protection for your equipment which you use to access this Website. We will not be liable to you or to anyone else for any loss or damage which may be caused to any equipment arising as a result of your use of this Website.





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